Jobvite ATS
Jobvite ATS
Jobvite ATS
Improving candidate interview scheduling process
Improving candidate interview scheduling process
Improving candidate interview scheduling process
Jobvite is an Applicant Tracking System used to manage entire recruitment cycles. In an effort to streamline the interview process for hiring teams, I helped design a feature that automates scheduling while improving flexibility and efficiency.
Jobvite is an Applicant Tracking System used to manage entire recruitment cycles. In an effort to streamline the interview process for hiring teams, I helped design a feature that automates scheduling while improving flexibility and efficiency.
Jobvite is an Applicant Tracking System used to manage entire recruitment cycles. In an effort to streamline the interview process for hiring teams, I helped design a feature that automates scheduling while improving flexibility and efficiency.
Role
Role
UX Designer, Product SME, Interaction & Visual Design
UX Designer, Product SME, Interaction & Visual Design
UX Designer, Product SME, Interaction & Visual Design
Team
Team
2 UX Designers, 2 Project Managers, 6 Developers
2 UX Designers, 2 Project Managers, 6 Developers
2 UX Designers, 2 Project Managers, 6 Developers
Challenge
Challenge
Hiring teams struggle to reduce the time to fill requisitions due to a disproportionate amount of recruiter effort to scheduling interviews. These tasks consume roughly 1/3 of their active work. This inefficiency is driven by conflicting schedules, excessive communication, and the complexity of coordinating multiple stakeholders.
Hiring teams struggle to reduce the time to fill requisitions due to a disproportionate amount of recruiter effort to scheduling interviews. These tasks consume roughly 1/3 of their active work. This inefficiency is driven by conflicting schedules, excessive communication, and the complexity of coordinating multiple stakeholders.
Hiring teams struggle to reduce the time to fill requisitions due to a disproportionate amount of recruiter effort to scheduling interviews. These tasks consume roughly 1/3 of their active work. This inefficiency is driven by conflicting schedules, excessive communication, and the complexity of coordinating multiple stakeholders.
Solution
Solution
To streamline interview scheduling and reduce recruiters' coordination time, Candidate-Self Scheduling was introduced along with improvements to the products overall scheduling interface.
To streamline interview scheduling and reduce recruiters' coordination time, Candidate-Self Scheduling was introduced along with improvements to the products overall scheduling interface.
To streamline interview scheduling and reduce recruiters' coordination time, Candidate-Self Scheduling was introduced along with improvements to the products overall scheduling interface.
Impacts
Impacts
⏱️ Reduced Time to Hire: Minimized recruiter-candidate back-and-forth and automatically scheduled interviews. Average time for most requisitions to be filled was 38 days. Teams saw over 50% reduction upon using feature.
📅 Candidate Experience: Reduced the time to schedule first interviews and ensured a seamless integration into the scheduling flow. Candidates had less friction communicating availability that fit their schedule.
🏆 Competitor Advantage: At the time of release, competing platforms either lacked this functionality or offered a more limited, manual process. This feature positioned our product as a leader in efficiency and user experience, making it a compelling choice for organizations looking to scale their team fast.
⏱️ Reduced Time to Hire: Minimized recruiter-candidate back-and-forth and automatically scheduled interviews. Average time for most requisitions to be filled was 38 days. Teams saw over 50% reduction upon using feature.
📅 Candidate Experience: Reduced the time to schedule first interviews and ensured a seamless integration into the scheduling flow. Candidates had less friction communicating availability that fit their schedule.
🏆 Competitor Advantage: At the time of release, competing platforms either lacked this functionality or offered a more limited, manual process. This feature positioned our product as a leader in efficiency and user experience, making it a compelling choice for organizations looking to scale their team fast.
⏱️ Reduced Time to Hire: Minimized recruiter-candidate back-and-forth and automatically scheduled interviews. Average time for most requisitions to be filled was 38 days. Teams saw over 50% reduction upon using feature.
📅 Candidate Experience: Reduced the time to schedule first interviews and ensured a seamless integration into the scheduling flow. Candidates had less friction communicating availability that fit their schedule.
🏆 Competitor Advantage: At the time of release, competing platforms either lacked this functionality or offered a more limited, manual process. This feature positioned our product as a leader in efficiency and user experience, making it a compelling choice for organizations looking to scale their team fast.
Request Candidate Availability with Time Collection Overlay
Candidate/Job Seeker Experience
Product Release: Demo and Announcement
Product Release: Demo and Announcement
“This feature has allowed me to seamlessly schedule with candidates without the need for back and forth calls or emails. I simply pick a few slots and when the candidate submits their availability, it gets automatically scheduled with detailed calendar invites.”
- Customer, Talent Acquisition Business Partner
“This feature has allowed me to seamlessly schedule with candidates without the need for back and forth calls or emails. I simply pick a few slots and when the candidate submits their availability, it gets automatically scheduled with detailed calendar invites.”
- Customer, Talent Acquisition Business Partner
“This feature has allowed me to seamlessly schedule with candidates without the need for back and forth calls or emails. I simply pick a few slots and when the candidate submits their availability, it gets automatically scheduled with detailed calendar invites.”
- Customer, Talent Acquisition Business Partner
Defining User Personas
Defining User Personas
Scheduler/Scheduling Coordinator - Implementing a self-scheduling solution would minimize the need for a dedicated scheduling coordinator, allowing them to focus on other tasks, ultimately saving time and reducing costs for customers.
Recruiter - First point of contact for the candidate. Recruiter is the go-to person for the candidate for all things related to the job opportunity.
Interviewer - Typically a company employee designated to vet the candidate. Requires a simple scheduling experience without administrative burdens.
Scheduler/Scheduling Coordinator - Implementing a self-scheduling solution would minimize the need for a dedicated scheduling coordinator, allowing them to focus on other tasks, ultimately saving time and reducing costs for customers.
Recruiter - First point of contact for the candidate. Recruiter is the go-to person for the candidate for all things related to the job opportunity.
Interviewer - Typically a company employee designated to vet the candidate. Requires a simple scheduling experience without administrative burdens.
Scheduler/Scheduling Coordinator - Implementing a self-scheduling solution would minimize the need for a dedicated scheduling coordinator, allowing them to focus on other tasks, ultimately saving time and reducing costs for customers.
Recruiter - First point of contact for the candidate. Recruiter is the go-to person for the candidate for all things related to the job opportunity.
Interviewer - Typically a company employee designated to vet the candidate. Requires a simple scheduling experience without administrative burdens.
Research Methods
Research Methods
Heuristic Evaluation - Evaluated the current user interface to identify usability issues and pain-points. Provided actionable recommendations to improve customer workflow.
Surveys - 84% in favor of candidate specifying their availability - Determined product gaps and evaluate customer requests, their priorities, and what can be iteratively tackled within the current product.
Generative In-Person Interviews: Engaged participants in conversation, asked open-ended questions to elicit detailed and honest responses. Synthesized findings and summarized insights to share with stakeholders.
Heuristic Evaluation - Evaluated the current user interface to identify usability issues and pain-points. Provided actionable recommendations to improve customer workflow.
Surveys - 84% in favor of candidate specifying their availability - Determined product gaps and evaluate customer requests, their priorities, and what can be iteratively tackled within the current product.
Generative In-Person Interviews: Engaged participants in conversation, asked open-ended questions to elicit detailed and honest responses. Synthesized findings and summarized insights to share with stakeholders.
Heuristic Evaluation - Evaluated the current user interface to identify usability issues and pain-points. Provided actionable recommendations to improve customer workflow.
Surveys - 84% in favor of candidate specifying their availability - Determined product gaps and evaluate customer requests, their priorities, and what can be iteratively tackled within the current product.
Generative In-Person Interviews: Engaged participants in conversation, asked open-ended questions to elicit detailed and honest responses. Synthesized findings and summarized insights to share with stakeholders.
Flowchart
Flowchart
Helped determine user experience for self-scheduling and rescheduling of interviews, focusing on the interactions between candidates, recruiters, the system, and interviewers.
Helped determine user experience for self-scheduling and rescheduling of interviews, focusing on the interactions between candidates, recruiters, the system, and interviewers.
Communication Templates
Streamlined communication templates to help automate emails based on candidate or team actions.
Workflows
Made small and meaningful changes to our style kit that replicated the flat design language used in the Candidate Self Scheduler.
Scheduler Experience
Explored common scheduling patterns and user expectations. Modernize design while maintaining familiarity of existing scheduler.
Candidate Experience
Iterated on composition, format, and interactions for both mobile and desktop. Challenges included determining timezone, what information to display, and how to show available time slots and dates that are constantly changing.