Evolve CRM
Evolve CRM
Evolve CRM
Helping recruiting teams source and manage talent.
Helping recruiting teams source and manage talent.
Helping recruiting teams source and manage talent.
Evolve CRM is a Candidate Relationship Management platform that helps hiring professionals effectively engage and manage candidate relationships.
Evolve CRM is a Candidate Relationship Management platform that helps hiring professionals effectively engage and manage candidate relationships.
Evolve CRM is a Candidate Relationship Management platform that helps hiring professionals effectively engage and manage candidate relationships.
Role
Role
User Experience, Strategy, Research and Product Management
User Experience, Strategy, Research and Product Management
User Experience, Strategy, Research and Product Management
Team
Team
2 Product Managers, 1 Design Manager, 1 Frontend Engineer, 1 Engineering Manager
2 Product Managers, 1 Design Manager, 1 Frontend Engineer, 1 Engineering Manager
2 Product Managers, 1 Design Manager, 1 Frontend Engineer, 1 Engineering Manager
Challenge
Challenge
Recruiters and Sourcers were challenged with outdated solutions which lead to low customer retention and satisfaction. I was tasked to redesign the search and list page to help users manage vast candidate databases and find quality candidates more effectively.
Recruiters and Sourcers were challenged with outdated solutions which lead to low customer retention and satisfaction. I was tasked to redesign the search and list page to help users manage vast candidate databases and find quality candidates more effectively.
Recruiters and Sourcers were challenged with outdated solutions which lead to low customer retention and satisfaction. I was tasked to redesign the search and list page to help users manage vast candidate databases and find quality candidates more effectively.
Solution
Solution
Redesigned the Talent Search Page to deliver a more intuitive and efficient candidate management experience.
The strategy reduced friction, enhanced search and filtering capabilities, and modernized the Ul, empowering users to uncover high-quality candidates with ease.
Redesigned the Talent Search Page to deliver a more intuitive and efficient candidate management experience.
The strategy reduced friction, enhanced search and filtering capabilities, and modernized the Ul, empowering users to uncover high-quality candidates with ease.
Redesigned the Talent Search Page to deliver a more intuitive and efficient candidate management experience.
The strategy reduced friction, enhanced search and filtering capabilities, and modernized the Ul, empowering users to uncover high-quality candidates with ease.
Impacts
Impacts
💰 Developed $2M+ in Customer Retention: Better UX reduced churn and increased engagement.
⚡️ 5x Faster Candidate Discovery: Streamlined filtering drastically improved sourcing speed.
🔁 3x Fewer Workflow Steps: Simplified daily tasks, improving productivity and team efficiency.
🫱🏽🫲🏼 Stronger Client Relationships: Engaged users in the design process, building trust and aligning product roadmap with user needs.
✅ More Confident Decision-Making: Clearer data presentation supported faster, more accurate candidate evaluation.
💰 Developed $2M+ in Customer Retention: Better UX reduced churn and increased engagement.
⚡️ 5x Faster Candidate Discovery: Streamlined filtering drastically improved sourcing speed.
🔁 3x Fewer Workflow Steps: Simplified daily tasks, improving productivity and team efficiency.
🫱🏽🫲🏼 Stronger Client Relationships: Engaged users in the design process, building trust and aligning product roadmap with user needs.
✅ More Confident Decision-Making: Clearer data presentation supported faster, more accurate candidate evaluation.
💰 Developed $2M+ in Customer Retention: Better UX reduced churn and increased engagement.
⚡️ 5x Faster Candidate Discovery: Streamlined filtering drastically improved sourcing speed.
🔁 3x Fewer Workflow Steps: Simplified daily tasks, improving productivity and team efficiency.
🫱🏽🫲🏼 Stronger Client Relationships: Engaged users in the design process, building trust and aligning product roadmap with user needs.
✅ More Confident Decision-Making: Clearer data presentation supported faster, more accurate candidate evaluation.
Candidate Viewing Flow: A walkthrough of search and contact cards to expanded view and full profile, designed to streamline recruiter decision-making.
Candidate Viewing Flow: A walkthrough of search and contact cards to expanded view and full profile, designed to streamline recruiter decision-making.
Candidate Viewing Flow: A walkthrough of search and contact cards to expanded view and full profile, designed to streamline recruiter decision-making.
Design Outcomes
Design Outcomes
List Detail View: Enabled users to access important information contextually without opening a profile, featuring a collapsible design.
Streamlined Data Presentation: Simplified and reduced data points on both the list and card views.
Enhanced Search Functionality: Redesigned keyword search and Boolean queries for improved usability.
Fewer Clicks: Minimized the number of clicks required to access resumes, work history, and location details.
Optimized Navigation: Redesigned navigation to better utilize screen space and refine user interaction with page components.
List Detail View: Enabled users to access important information contextually without opening a profile, featuring a collapsible design.
Streamlined Data Presentation: Simplified and reduced data points on both the list and card views.
Enhanced Search Functionality: Redesigned keyword search and Boolean queries for improved usability.
Fewer Clicks: Minimized the number of clicks required to access resumes, work history, and location details.
Optimized Navigation: Redesigned navigation to better utilize screen space and refine user interaction with page components.
List Detail View: Enabled users to access important information contextually without opening a profile, featuring a collapsible design.
Streamlined Data Presentation: Simplified and reduced data points on both the list and card views.
Enhanced Search Functionality: Redesigned keyword search and Boolean queries for improved usability.
Fewer Clicks: Minimized the number of clicks required to access resumes, work history, and location details.
Optimized Navigation: Redesigned navigation to better utilize screen space and refine user interaction with page components.
Talent Search Interface: Each component is highlighted by color to illustrate the new adjustments in size, composition, and layout.
Talent Search Interface: Each component is highlighted by color to illustrate the new adjustments in size, composition, and layout.
Talent Search Interface: Each component is highlighted by color to illustrate the new adjustments in size, composition, and layout.
Improved Candidate View: Highlighted search terms in overview surfaced better matches
Improved Candidate View: Highlighted search terms in overview surfaced better matches
Improved Candidate View: Highlighted search terms in overview surfaced better matches
Saved Searches: Allowed users to easily access their saved search queries. Search was re-positioned to the top-navigation which introduced a focused view by consolidating key search controls and minimizing distractions.
Saved Searches: Allowed users to easily access their saved search queries. Search was re-positioned to the top-navigation which introduced a focused view by consolidating key search controls and minimizing distractions.
Saved Searches: Allowed users to easily access their saved search queries. Search was re-positioned to the top-navigation which introduced a focused view by consolidating key search controls and minimizing distractions.
Keyword Search: A visual way to include or exclude certain parameters and create more distinction between filters and common fields.
Boolean Search: Dedicated view and expanding field helped power users enter more specific search inputs and longer search strings.
Discovery
Discovery
I led my UX team in reviewing the current experience of the product search and its search results. I started by analyzing the interaction and visual design of the product, identifying usability issues and inconsistencies that impacted user engagement.
I documented opportunities for improvement, focusing on enhancing usability, visual hierarchy, and overall user experience. These findings provided a reference we used to facilitate design changes within the stakeholders of our team.
I led my UX team in reviewing the current experience of the product search and its search results. I started by analyzing the interaction and visual design of the product, identifying usability issues and inconsistencies that impacted user engagement.
I documented opportunities for improvement, focusing on enhancing usability, visual hierarchy, and overall user experience. These findings provided a reference we used to facilitate design changes within the stakeholders of our team.
I led my UX team in reviewing the current experience of the product search and its search results. I started by analyzing the interaction and visual design of the product, identifying usability issues and inconsistencies that impacted user engagement.
I documented opportunities for improvement, focusing on enhancing usability, visual hierarchy, and overall user experience. These findings provided a reference we used to facilitate design changes within the stakeholders of our team.
Search Experience Audit
Search Experience Audit
The analysis led to an in-depth audit of the search results. We tested all combinations of the available fields, focusing on "job titles" and "keywords," which were the most used and clicked by our users. However, the multiple combinations possible exposed inconsistencies in the search results.
Documenting these inconsistencies revealed a significant pain point that impacted customer trust in the accuracy of the data we provided.
The analysis led to an in-depth audit of the search results. We tested all combinations of the available fields, focusing on "job titles" and "keywords," which were the most used and clicked by our users. However, the multiple combinations possible exposed inconsistencies in the search results.
Documenting these inconsistencies revealed a significant pain point that impacted customer trust in the accuracy of the data we provided.
The analysis led to an in-depth audit of the search results. We tested all combinations of the available fields, focusing on "job titles" and "keywords," which were the most used and clicked by our users. However, the multiple combinations possible exposed inconsistencies in the search results.
Documenting these inconsistencies revealed a significant pain point that impacted customer trust in the accuracy of the data we provided.
Industry Bench Marking Insights
Industry Bench Marking Insights
Across similar leading platforms, search and filtering functionalities played a crucial role in improving user efficiency and data retrieval. Common patterns included:
User-Centric Design: The best-performing systems streamline navigation, minimize clicks to access key information, and ensure consistency across different devices, reducing friction in the hiring process.
Data Visibility: Dynamic candidate profiles and flexible filtering options that allow users to refine searches based on specific hiring needs.
Across similar leading platforms, search and filtering functionalities played a crucial role in improving user efficiency and data retrieval. Common patterns included:
User-Centric Design: The best-performing systems streamline navigation, minimize clicks to access key information, and ensure consistency across different devices, reducing friction in the hiring process.
Data Visibility: Dynamic candidate profiles and flexible filtering options that allow users to refine searches based on specific hiring needs.
Across similar leading platforms, search and filtering functionalities played a crucial role in improving user efficiency and data retrieval. Common patterns included:
User-Centric Design: The best-performing systems streamline navigation, minimize clicks to access key information, and ensure consistency across different devices, reducing friction in the hiring process.
Data Visibility: Dynamic candidate profiles and flexible filtering options that allow users to refine searches based on specific hiring needs.
Pain Points: Information Overload and Context Loss
Pain Points: Information Overload and Context Loss
Users were overwhelmed by excessive data points in certain areas and lack of relevant data in others. They also lose context when navigating between pages, hindering decision-making and pipeline building.
Overloaded Data: Too many dates on candidate card view overwhelm users
Context Loss: Users lose context when accessing profiles from the list, making it difficult to compare candidates. User profile takes over entire list page.
No Alternative Views: Limited to card view, users lack flexibility in how they view candidates. This caused long scrolling and pagination.
Users were overwhelmed by excessive data points in certain areas and lack of relevant data in others. They also lose context when navigating between pages, hindering decision-making and pipeline building.
Overloaded Data: Too many dates on candidate card view overwhelm users
Context Loss: Users lose context when accessing profiles from the list, making it difficult to compare candidates. User profile takes over entire list page.
No Alternative Views: Limited to card view, users lack flexibility in how they view candidates. This caused long scrolling and pagination.
Users were overwhelmed by excessive data points in certain areas and lack of relevant data in others. They also lose context when navigating between pages, hindering decision-making and pipeline building.
Overloaded Data: Too many dates on candidate card view overwhelm users
Context Loss: Users lose context when accessing profiles from the list, making it difficult to compare candidates. User profile takes over entire list page.
No Alternative Views: Limited to card view, users lack flexibility in how they view candidates. This caused long scrolling and pagination.
Spotlight on Sourcers
Spotlight on Sourcers
Sourcers are specialized professionals within a hiring team who focus on the early stages of talent acquisition by identifying and engaging potential candidates. In many large organizations, they are recognized as a distinct role that complements full-cycle recruiters.
They provided invaluable feedback on both the product and their daily workflows. This initiative not only underscored the pivotal role of sourcers but also shed light on a previously under explored segment of the recruitment process.
Sourcers are specialized professionals within a hiring team who focus on the early stages of talent acquisition by identifying and engaging potential candidates. In many large organizations, they are recognized as a distinct role that complements full-cycle recruiters.
They provided invaluable feedback on both the product and their daily workflows. This initiative not only underscored the pivotal role of sourcers but also shed light on a previously under explored segment of the recruitment process.
Sourcers are specialized professionals within a hiring team who focus on the early stages of talent acquisition by identifying and engaging potential candidates. In many large organizations, they are recognized as a distinct role that complements full-cycle recruiters.
They provided invaluable feedback on both the product and their daily workflows. This initiative not only underscored the pivotal role of sourcers but also shed light on a previously under explored segment of the recruitment process.
Key Customer Quotes
Key Customer Quotes
To better understand the wants, needs, and expectations of sourcers. We asked, "What are their current frustrations and pain points? What are their goals? What would they find useful on a daily basis?"
"I waste more time navigating than actually reviewing profiles. It takes days to filter through quality candidates in the search results."
"There are parts of the product that take too much space on the screen."
"Keyword search is overwhelming and complex. Boolean search is limited and not easy to use."
To better understand the wants, needs, and expectations of sourcers. We asked, "What are their current frustrations and pain points? What are their goals? What would they find useful on a daily basis?"
"I waste more time navigating than actually reviewing profiles. It takes days to filter through quality candidates in the search results."
"There are parts of the product that take too much space on the screen."
"Keyword search is overwhelming and complex. Boolean search is limited and not easy to use."
To better understand the wants, needs, and expectations of sourcers. We asked, "What are their current frustrations and pain points? What are their goals? What would they find useful on a daily basis?"
"I waste more time navigating than actually reviewing profiles. It takes days to filter through quality candidates in the search results."
"There are parts of the product that take too much space on the screen."
"Keyword search is overwhelming and complex. Boolean search is limited and not easy to use."
Explorations
Explorations
Explorations
After synthesizing research findings and customer feedback, rapid prototyping became essential for testing and validating potential solutions. Since we were establishing a new design library at the time, we were able to create higher-fidelity prototypes to quickly iterate on ideas, ensuring that design decisions were grounded in real user needs.
I conducted thorough usability testing both internally and externally, engaging cross-functional team members and target users to gather diverse perspectives. This approach helped us identify usability pain points early, allowing us to make informed design adjustments.
After synthesizing research findings and customer feedback, rapid prototyping became essential for testing and validating potential solutions. Since we were establishing a new design library at the time, we were able to create higher-fidelity prototypes to quickly iterate on ideas, ensuring that design decisions were grounded in real user needs.
I conducted thorough usability testing both internally and externally, engaging cross-functional team members and target users to gather diverse perspectives. This approach helped us identify usability pain points early, allowing us to make informed design adjustments.
After synthesizing research findings and customer feedback, rapid prototyping became essential for testing and validating potential solutions. Since we were establishing a new design library at the time, we were able to create higher-fidelity prototypes to quickly iterate on ideas, ensuring that design decisions were grounded in real user needs.
I conducted thorough usability testing both internally and externally, engaging cross-functional team members and target users to gather diverse perspectives. This approach helped us identify usability pain points early, allowing us to make informed design adjustments.